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sandeep
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<div class="faq-item"><div class="faq-q">Where is our data stored?</div><div class="faq-a">RTOSure data is hosted on Australian servers. [Specific hosting provider and region to be confirmed — e.g. AWS Sydney, Azure Australia East.] We do not store or process your compliance data offshore.</div></div>
<div class="faq-item"><div class="faq-q">How is data encrypted?</div><div class="faq-a">All data in transit is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256. This includes all compliance documents, student records, trainer credentials, and governance files stored in your evidence register.</div></div>
<div class="faq-item"><div class="faq-q">Who can access our data?</div><div class="faq-a">Access is controlled at the college level. Your nominated administrator manages user roles and permissions. RTOSure staff do not access your data without your explicit permission, except for the purposes of support and system maintenance (logged).</div></div>
<div class="faq-item"><div class="faq-q">What happens to our data if we cancel?</div><div class="faq-a">On cancellation, you can export all your evidence, registers, and compliance records in standard formats before your account closes. Data is retained for [30 days / 90 days — to be confirmed] after cancellation, then permanently deleted.</div></div>
<div class="faq-item"><div class="faq-q">What happens to our data if we cancel?</div><div class="faq-a">On cancellation, you can export all your evidence, registers, and compliance records in standard formats before your account closes. Data is retained for 90 days after cancellation, then permanently deleted.</div></div>
<div class="faq-item"><div class="faq-q">Is RTOSure compliant with the Australian Privacy Act?</div><div class="faq-a">RTOSure is designed to support your obligations under the Privacy Act 1988 and the Australian Privacy Principles. Our Privacy Policy details how we collect, store, and handle personal information. [Link to privacy policy once published.]</div></div>
<p style="font-size:13px;color:var(--color-muted);margin-top:var(--space-xl);font-style:italic;">Security detail is v1 — to be reviewed by technical team and legal counsel before launch.</p>
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